Frequently Asked Questions
How do I order?
When you have completed your shopping and added the products to the Basket, click on “View Basket” or if you have navigated to another page, click on the shopping basket icon at the top of the page. Here you will be able to remove any products and “Proceed to Checkout”. If you are registered most of the information in the “Checkout” page will be auto-populated. Fill out the required details and follow the prompts, to finalise and make your payment.
What methods of payment are available?
Currently we are only accepting credit card payments through EWAY’s secure online gateway.
Credit cards accepted are VISA, American Express and Mastercard.
Are my payment details handled securely?
Yes, we securely handle your credit card details. When paying online with your credit card, we employ Secure Sockets Layer (SSL) encryption technology to securely capture your details and send on to our online EWAY payment gateway. Please do not send payment details to us by email. Email is not encrypted nor a secure means to transmit credit card information.
Where does Tilly’s Timeless Treasures deliver to?
We deliver Australia wide and World wide.
What happens if I am not home when my order arrives?
In Australia, if you or no one else is at home at the time of delivery, the postage service or the courier will leave a calling card in your mailbox. The card will advise you either to pick up at your local Post Office, or instructions from our Carrier.
How long will it take for my order to arrive?
We aim to ship your order within 24 hours from receipt of order. Depending on location where it is delivered. It can take 2-10 days to arrive at your address from date of dispatch. However, most packages will arrive sooner than this. Some rural areas and Western Australia may take longer.
International shipping (outside Australia) will take longer.
Can I come and pick up my order instead?
Unfortunately pick up is not available.
What if I want to change or cancel my order?
If you have submitted your order, but would like to either change or cancel the order, you can send us a message via the contact us form, or send us a direct email to firstname.lastname@example.org with your details such as name, your order no., and details of the changes or cancellation. Please note that changes and cancellation can only be acted upon if you contact us within 24hrs notice.
How do I know what I have ordered is available in stock?
The product description page indicates whether the product is in stock (at least one). However, if you place an order for a quantity that is greater than what is in stock, a message indicating this will be displayed when you click on “Add to Basket”.
Do I need to register and create an account to order online?
You do not need to register. However, by registering and creating an account, you will experience a faster checkout out process because your contact, shipping details will be available, you will be able to track your current orders and view your order history.
What if I have forgotten my password?
If you have forgotten your password, click ‘forgotten password’ where you login, and you will be sent an email with a link to reset your password.